More stores are ditching self-checkout amid theft and customer complaints
It was predicted that the all-self-checkout format would eventually become the norm. But, instead, several big box chains in Canada and the U.S. continue to ditch self-checkout machines at a number of their stores. Some experts and retailers say, in many cases, theft is the main culprit.
![More stores are ditching self-checkout amid theft and customer complaints](https://i.cbc.ca/1.5109178.1714425419!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/the-great-reset-disappearing-jobs.jpg)
![In this Sept. 23, 2011, photo, a row of self checkout lines are available at a Big Y supermarket in Manchester, Conn. Signs indicating where the self-checkouts are in a store.](https://i.cbc.ca/1.5109178.1714425419!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/the-great-reset-disappearing-jobs.jpg)
It was predicted that the all-self-checkout format would eventually become the norm. But, instead, several big box chains in Canada and the U.S. continue to ditch self-checkout machines at a number of their stores. Some experts and retailers say, in many cases, theft is the main culprit.