Customers are fed up with anti-theft measures at stores. Retailers say organized crime is to blame
Some retailers are beefing up anti-theft measures, such as locking the wheels on shopping carts, that have raised the ire of shoppers. Loblaw and an industry group says retailers are fighting a rise in organized crime.
![Customers are fed up with anti-theft measures at stores. Retailers say organized crime is to blame](https://i.cbc.ca/1.7204041.1715808453!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/susan-dennison-shopping-cart-fortinos-anti-theft.jpg)
![Susan Dennison said she was humiliated when the wheels on her shopping cart locked at a Loblaw-owned Fortinos grocery in Burlington, Ont. She said an employee rushed over and demanded to see her receipt. Susan Dennison with a shopping cart at a Fortinos grocery store.](https://i.cbc.ca/1.7204041.1715808453!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/susan-dennison-shopping-cart-fortinos-anti-theft.jpg)
Some retailers are beefing up anti-theft measures, such as locking the wheels on shopping carts, that have raised the ire of shoppers. Loblaw and an industry group says retailers are fighting a rise in organized crime.