Why several big-box stores have ditched their self-checkouts

Despite the rise of self-checkout, some big-box stores that previously embraced it have recently ditched their machines and returned to an all-cashier format. Some of those stores say theft and customer preference were factors.

Why several big-box stores have ditched their self-checkouts
A person scans a set of plastic containters at self-checkout.

Despite the rise of self-checkout, some big-box stores that previously embraced it have recently ditched their machines and returned to an all-cashier format. Some of those stores say theft and customer preference were factors.