Why several big-box stores have ditched their self-checkouts
Despite the rise of self-checkout, some big-box stores that previously embraced it have recently ditched their machines and returned to an all-cashier format. Some of those stores say theft and customer preference were factors.
![Why several big-box stores have ditched their self-checkouts](https://i.cbc.ca/1.5013646.1700515194!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/canadian-tire-self-checkout.jpg)
![Self-checkouts are supposed to provide convenience for customers, but some complain that they're full of glitches. A person scans a set of plastic containters at self-checkout.](https://i.cbc.ca/1.5013646.1700515194!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_620/canadian-tire-self-checkout.jpg)
Despite the rise of self-checkout, some big-box stores that previously embraced it have recently ditched their machines and returned to an all-cashier format. Some of those stores say theft and customer preference were factors.