Time on hold for 911 in Toronto dropped this year, after average of nearly 1 minute wait in 2023

Average wait times on hold for a 911 operator in Toronto went down in the first half of this year after climbing to the longest average wait in at least five years in 2023.

Time on hold for 911 in Toronto dropped this year, after average of nearly 1 minute wait in 2023
A 911 operator takes calls at her desk in Toronto Police's 911 communication centre.

Average wait times on hold for a 911 operator in Toronto went down in the first half of this year after climbing to the longest average wait in at least five years in 2023.