Taylor Swift fan had concert tickets and a place to stay. Then Booking.com pulled the rug out from under her

A Taylor Swift fan from Montreal who secured accommodations for the pop star's Toronto concert found herself without a place to stay after Booking.com cancelled her reservations and refused to help find an affordable alternative. A legal expert says the rental booking site shirked its responsibilities by failing to help the Swiftie get what she was promised.

Taylor Swift fan had concert tickets and a place to stay. Then Booking.com pulled the rug out from under her
A young white woman wearing a black shirts sits at a kitchen table beside an open laptop. The words on the screen say find your next stay.

A Taylor Swift fan from Montreal who secured accommodations for the pop star's Toronto concert found herself without a place to stay after Booking.com cancelled her reservations and refused to help find an affordable alternative. A legal expert says the rental booking site shirked its responsibilities by failing to help the Swiftie get what she was promised.