Regulator sided with passengers over airlines in 50% of recent complaint rulings, data shows

Newly available data shows Canada's transport regulator ordered airlines to pay passengers compensation or a refund in half the cases resolved over a recent nine-month period. But most details about these decisions are now confidential, a change that concerns critics.

Regulator sided with passengers over airlines in 50% of recent complaint rulings, data shows
A passenger checking the departures board at the airport.

Newly available data shows Canada's transport regulator ordered airlines to pay passengers compensation or a refund in half the cases resolved over a recent nine-month period. But most details about these decisions are now confidential, a change that concerns critics.