Please hold. Your 911 call will be answered ... eventually?

In January 2022, a CBC Toronto investigation revealed how lengthy 911 wait times are more than one-offs in Canada's largest city amid staffing shortages. Now nearly two years later, internal reports have revealed wait times on hold for 911 in Toronto have only grown longer and are happening more frequently.

Please hold. Your 911 call will be answered ... eventually?
A 911 operator takes calls at her desk in Toronto Police's 911 communication centre.

In January 2022, a CBC Toronto investigation revealed how lengthy 911 wait times are more than one-offs in Canada's largest city amid staffing shortages. Now nearly two years later, internal reports have revealed wait times on hold for 911 in Toronto have only grown longer and are happening more frequently.