Human error caused 2022 Rogers outage, system 'deficiencies' made it worse: report

The 2022 Rogers outage that left 12 million people without wireless and hard-wired services was caused by human error and made worse by management and system "deficiencies," according to an independent review conducted for Canada's telecommunications regulator.

Human error caused 2022 Rogers outage, system 'deficiencies' made it worse: report
A hand holds a cellphone displaying a Rogers service interruption alert.

The 2022 Rogers outage that left 12 million people without wireless and hard-wired services was caused by human error and made worse by management and system "deficiencies," according to an independent review conducted for Canada's telecommunications regulator.