Complaints soar as Enbridge customers face catch-up bills in the thousands

It wasn't the Christmas gift Karim Guirguis was hoping for. On Dec. 27, the Ajax, Ont., man woke up to a surprise bill from Enbridge Gas for more than $1,600. He's one of a growing number of Ontarians raising concerns about infrequent meter readings and inaccurate billing.

Complaints soar as Enbridge customers face catch-up bills in the thousands
Matina and Karim Guirguis sit at their kitchen table. Matina is holding their dog.

It wasn't the Christmas gift Karim Guirguis was hoping for. On Dec. 27, the Ajax, Ont., man woke up to a surprise bill from Enbridge Gas for more than $1,600. He's one of a growing number of Ontarians raising concerns about infrequent meter readings and inaccurate billing.