Amazon gives customer runaround after $2,100 watch missing from delivered package

A B.C. man ordered a $2,100 watch from Amazon. When the package arrived it appeared to be tampered with and the watch box inside was empty. A business and marketing expert says Amazon has “built-in obstacles” to make obtaining high-ticket refunds difficult.

Amazon gives customer runaround after $2,100 watch missing from delivered package
A middle-aged man wearing a hat and black coat stands outside a post office holding a torn and empty carboard box.

A B.C. man ordered a $2,100 watch from Amazon. When the package arrived it appeared to be tampered with and the watch box inside was empty. A business and marketing expert says Amazon has “built-in obstacles” to make obtaining high-ticket refunds difficult.