Air travellers complained about 'unprofessional' screening staff. Now the officers are speaking up
Current and former airport screening officers say systemic issues such as high turnover, an influx of new hires, poor management and a "toxic" work culture among some teams could explain why some passengers see unprofessional behaviour at security checkpoints at Canadian airports including Ottawa's.
Current and former airport screening officers say systemic issues such as high turnover, an influx of new hires, poor management and a "toxic" work culture among some teams could explain why some passengers see unprofessional behaviour at security checkpoints at Canadian airports including Ottawa's.
