Air Canada must pay B.C. man hundreds for chatbot error
After researching flights following the death of a loved one, a B.C. man used a chatbot on Air Canada's website that suggested they could apply for bereavement fares retroactively.
After researching flights following the death of a loved one, a B.C. man used a chatbot on Air Canada's website that suggested they could apply for bereavement fares retroactively.
