Air Canada found liable for chatbot's bad advice on plane tickets

Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot.

Air Canada found liable for chatbot's bad advice on plane tickets
Air Canada's website featured a chatbot

Air Canada has been ordered to pay compensation to a grieving grandchild who claimed they were misled into purchasing full-price flight tickets by an ill-informed chatbot.