Ontario man says 911 put him on hold 3 times as armed group broke into his home

Theo Meadows says he and his daughter were held at gunpoint by an armed group demanding valuables. He says he was put on hold three times during the ordeal and is speaking out to prompt changes to the service.

Ontario man says 911 put him on hold 3 times as armed group broke into his home
A headshot of Theo Meadows taken in the CBC News studios

Theo Meadows says he and his daughter were held at gunpoint by an armed group demanding valuables. He says he was put on hold three times during the ordeal and is speaking out to prompt changes to the service.